It can be:
-How supplies will be inventoried, ordered and stocked
– How employees will be screened, interviewed & trained
– How accounts will be inspected
– How marketing will be sent out and followed up on
– How bids will be priced and proposals created
– How jobs will be regularly checked for profitability
The list is endless.
Whether you feel you want to be a necessary part of the ongoing strategy for any of the above responsibilities and if so to what degree – is up to you
Nothing wrong with wanting to stay directly tied to many of the day in and day out responsibilities of running a cleaning company – if that’s what you want.
Then, plan your fixes accordingly.
But, if your desire is to put in place systems allowing you to monitor progress in most areas of your company without being an integral part of the daily solution/procedure or system….
then, the answers will need to be different.
The answers may take longer to put in place because you may need to identify and train others to handle a variety of responsibilities for you.
But, the end result may be very rewarding for you, while providing valuable growth opportunities for your team.