Cleaning Business Tips Video

Your Customer Probably Doesn’t Know What Your Cleaning Business Really Does

What You’ll Learn

Meet customers during visits
Handle customer service visits
Use inspection checklists to explain the work

Short Summary

Most customers only see that the building looks clean each day. They often do not know what the cleaning crew does after hours. That info gap can grow fast when the company stays quiet. Talk with the customer during visits at the building, even when all looks fine. Do a service check-in visit when a concern comes up. Run inspections during those visits and share an inspection list after. Use the list to show how the company cleans key areas. Keep these talks short so the customer knows what was checked.

Frequently Asked Questions

Why do customers seem unsure about a cleaning service?

Most only see the final look. They do not see checks and follow-ups.

What should be shared during a building visit?

Share what was cleaned and what was checked. Keep the talk short.

When is a service check-in visit needed?

Use one when a question or concern comes up. Meet on site.

Do inspection lists need to be detailed?

Keep the list simple and clear. It should match what was checked.

Can this work for both small and large buildings?

Yes. The same idea works at any size site.

Full Transcript

Hi there. Welcome back. Dan again from CleanGuru.

Did you ever think about this? Did you ever think that maybe your customer really doesn’t know what your commercial cleaning, your janitorial service, really does? I think there’s a lot of truth in that. I know they know they need a cleaning service, and they know they need the trash picked up and the bathroom done, but aside from a few basic, general things about what you do, they don’t know much. They just know they want to be taken care of, they don’t want complaints, and it really points out that there’s a big opportunity to fill that gap.

So we have an opportunity through talking to them, visits, customer service visits, inspections, checklists, and taking the opportunity to tell them about our training program: how we hire people, how we train them, how we visit, how we inspect, how we do checklists, how we handle customer service, and what equipment we use.

I could ramble on and on about this, but I guess it’s just taking every opportunity we can to not only share with them how we do what we do, but also to build a relationship with them. It’s another visit, another little talk, another little chat where you get a chance to build a relationship and also to fill in this gap where maybe they don’t know an awful lot about what we really do.

Something to think about. Till next time, remember you can do this. You really can.